Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods such as food, flowers, newspapers and magazines.
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids or gases.
- Gift cards.
- Downloadable software products.
- Certain health and personal care items.
Proof of Purchase
To complete your return, we require a receipt or other proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following cases:
- Books with obvious signs of use.
- Opened CDs, DVDs, software, games or vinyl records.
- Items damaged or missing parts not due to our error.
- Items returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
If your refund has not appeared after the expected processing period, please check with your bank or card provider before contacting us.
Late or Missing Refunds
- Check your bank account again.
- Contact your credit card company.
- Contact your bank regarding processing delays.
If you still haven’t received your refund, please contact us.
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. Please email us and send your product to our office.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the returned item is received.
If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.
Shipping Returns
You are responsible for paying your own return shipping costs. Shipping costs are non-refundable.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance.