Refund & Returns Policy

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following cases:

  • Books with obvious signs of use
  • Opened CDs, DVDs, software, games, or vinyl records
  • Items damaged or missing parts not due to our error
  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank for processing delays

If you still haven’t received your refund, please contact us.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. Please email us and send your product to our office.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the returned item is received.

If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.

Shipping Returns

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable.

For expensive items, consider using a trackable shipping service or purchasing shipping insurance.

Need Help?

Contact us at info@kptcomputers.in for questions related to refunds and returns.

Free Shipping & COD

On all orders above Rs.500

Easy 30 days returns

30 days money back guarantee

100% Genuine Products

With Manufacturer Warranty

100% Secure Checkout

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